Position Summary

The Chief Operating Officer (COO) provides strategic and operational leadership to ensure the delivery of high-quality recovery support services while maintaining strong compliance, quality assurance, and operational excellence. This role oversees daily operations, program implementation, staff management, and administrative systems.

The COO partners closely with leadership and community stakeholders to expand services, strengthen infrastructure, and ensure regulatory compliance.

Key Responsibilities

· Oversee daily Café operations, including programming, staffing, scheduling, and facilities

· Implement systems and policies that support growth and sustainability

· Develop and manage operational budgets and resource allocation

· Align operations with organizational mission and strategic goals

· Support strategic planning and organizational development

· Ensure effective delivery of recovery support services and programming

· Monitor program performance and outcomes

· Support development of new initiatives

· Ensure trauma-informed and recovery-oriented practices

· Supervise and support staff across programs and operations

· Recruit, train, and evaluate team members

· Foster a positive, accountable, and compassionate culture

· Establish clear communication systems and expectations

· Ensure compliance with all applicable regulations and funding requirements

· Maintain policies, procedures, and risk management systems

· Oversee documentation, incident reporting, and safety protocols

· Lead audits, reporting, and corrective actions

· Implement quality assurance and continuous improvement processes

· Support budgeting and financial stewardship

· Oversee operations systems (facilities, food service, data, technology)

· Ensure grant compliance and reporting

Qualifications

· Bachelor’s degree (Master’s preferred) in relevant field

· 5+ years leadership experience in nonprofit, behavioral health, or related field

· Experience managing staff, programs, and operations

· Knowledge of trauma-informed and recovery-oriented practices

· Experience with compliance, QA, or program evaluation

· Experience in recovery community organizations or peer models

· Knowledge of grant-funded programs

How to Apply

Please submit a cover letter and resume to careers@renewrecoverycafe.com

Position Summary

Provides trauma-informed, non-judgmental support to individuals experiencing mental health and substance use challenges. This role bridges basic medical care, recovery support, and community connection.

Key Responsibilities

· Provide first aid and non-emergency medical support

· Conduct basic wellness assessments

· Monitor and respond to behavioral health needs

· Deliver person-centered, recovery-oriented care

· Maintain a safe and welcoming environment

· Support individuals in distress or crisis

· Support individuals with co-occurring conditions

· Provide education on harm reduction and wellness

· Encourage voluntary recovery engagement

· Connect Members to healthcare and community services

· Support warm handoffs to providers

· Collaborate with staff and partners

Minimum Qualifications

· Active Paramedic or RN license

· 2+ years experience with mental health/SUD populations

· Knowledge of trauma-informed care and harm reduction

· CPR/BLS certification (ACLS preferred)

· Strong communication skills

Preferred Attributes

· Experience in peer-based environments

· Cultural humility

· Ability to work independently and collaboratively

How to Apply

Please submit a cover letter and resume to careers@renewrecoverycafe.com

Position Summary

Provides financial leadership to ensure organizational health, compliance, and sustainability. This role integrates financial management with fundraising and resource development.

Key Responsibilities

· Maintain accurate accounting and ensure audit readiness

· Develop and manage budgets and financial reports

· Lead fundraising strategy (grants, donors, events)

· Oversee payroll, HR compliance, and benefits

· Ensure alignment with funder requirements

Qualifications

· Degree preferred OR 7–10 years relevant experience

· Experience with grant writing and donor management

· Experience managing $1M+ budgets

· Knowledge of nonprofit accounting (GAAP)

· QuickBooks and donor systems proficiency

· Strong communication and reporting skills

· Commitment to recovery principles

· Respect for lived experience

· Collaborative and adaptable

How to Apply

Please submit a cover letter and resume to careers@renewrecoverycafe.com

Position Summary

Ensures safety and security of the Café environment while providing information and support to Members and guests.

Key Responsibilities

· Maintain safety of people and property

· Patrol interior and exterior areas

· Enforce Café policies and procedures

· Respond to emergencies

· Provide information and referrals

· Collaborate with staff and management

Core Competencies

· Strong communication and de-escalation skills

· Ability to remain calm under pressure

· Time management and problem-solving

· Report writing and documentation

Required Trainings

· CPR / Basic Life Support

· Naloxone Administration

· Mental Health First Aid

· De-escalation

How to Apply

Please submit a cover letter and resume to careers@renewrecoverycafe.com

Position Summary

Provides recovery coaching and peer support using lived experience to support Members in their recovery journey.

Key Responsibilities

· Facilitate recovery circles and group activities

· Provide one-on-one peer support

· Promote self-advocacy and empowerment

· Complete intakes and documentation

· Support program reporting and compliance

· Participate in supervision and trainings

Performance Expectations

· Maintain personal recovery and self-care

· Complete tasks accurately and on time

· Build positive relationships with Members and partners

· Uphold Café Guiding Principles

Qualifications

· Minimum 2 years sustained recovery

· High School Diploma or GED

· Peer Specialist certification (or working toward)

· Strong communication and organizational skills

· Basic computer skills

· Ability to lift up to 50 lbs

How to Apply

Please submit a cover letter and resume to careers@renewrecoverycafe.com

Peer Support Specialist, Street Outreach - PT

The Street Outreach Admin Peer shall provide Outreach and Engagement services along with their Street Outreach team.  

• Utilize  a person-centered approach, motivational interviewing, trauma-informed  care, and harm reduction models to provide direct services and service  coordination for identified participants, maintaining flexibility, patience, trained engagement techniques, and empathy.  Goal is to encourage attendance at ReNew Recovery Café.   
• Provide targeted street outreach, assuring appropriate coverage within and surrounding the 32114 zip code to identify unsheltered homeless persons living on the streets or other places not meant for human habitation (e.g. parking lots, bridges, storage facilities, forest preserves, etc.).  
• Establish  rapport and reduce harm by providing critical, life-saving resources  such as food, water, clothing, blankets, and other necessities and determine the person’s immediate safety needs. Using a trauma-informed approach,  provide crisis intervention, practiced and proven competent engagement  techniques, and other skills and strategies as needed for engagement.  
• Provide age appropriate interaction and immediate referral to appropriate agencies with any homeless youth encountered.  
• Ensure  that encounters and interactions are respectful and responsive to the  beliefs and practices, sexual orientations, disability statuses, age,  gender identities, cultural preferences, and linguistic needs of all  individuals.  
• Follow  safety protocols for vulnerable populations that involve fleeing  domestic violence, as well as dating violence, sexual assault,  trafficking, or prostitution and make appropriate referrals with the appropriate level of support to each participant and client as needed.  
• Develop and maintain knowledge of resources, services and opportunities available to participants. Deliver high quality crisis intervention and seek appropriate support to assist in difficult or emergency client situations. 
• Coordinate, facilitate and/or participate in weekly Community Chats.  
• Maintain daily documentation for program reports; have a basic understanding of funding sources and compliance requirements. 

With the wider ReNew Team, the Street Outreach Admin Peer will:   

• Collaborate  with colleagues to promote a team culture in which everyone’s point of  view, experiences, and preferences are recognized, understood and respected. 
• Attend weekly supervision meetings to discuss caseload and program priorities. 
• Attend various meetings and trainings associated with this position. 
• Participate at ReNew Recovery Café table vendor events.   
• Assist with daily activities and always work to promote the message and services of ReNew Recovery Café. 

• Self-care through demonstration of a personal recovery program.  
• Projects completed accurately and on time. 
• Manage or be responsible for assigned Members and Community Partners. 
• Consistently maintain a positive and productive working relationship with all internal and external stakeholders.   
• Flexibility, creativity and enthusiasm for ReNew Recovery Café operations. 
• Communicating and upholding the Café’s Guiding Principles and Code of Ethics in all endeavors. 

QUALIFICATIONS/SKILLS 

• Demonstrated commitment to the Café’s mission of promoting an Environment of Radical Hospitality in the context of loving accountability. 
• Strong cultural competency and interpersonal communications skills necessary to thrive in a diverse work environment. 
• Ability to embody principles of recovery in daily interactions at the Café and in the community. 
• Achieved a minimum of 2 years in sustained recovery from substance use disorder and/or mental illness. 
• High School diploma or GED.  
• Certified or actively working towards certification as a Peer Specialist with the Florida Certification Board.  
• Ability to maintain confidentiality and demonstrate professionalism in the workplace. 
• Basic computer skills and technology experience. 
• Excellent written and oral communication skills sufficient to communicate effectively internally and externally.  
• Strong organizational and time management skills. 
• Ability to lift up to 50 pounds. 
• Ability to work outside for extended periods of time.